NYXFIELD / LEGAL
Refund policy
Updated 1 August 2026
Our first response is to correct a technical problem or return credits for a failed generation.
Technical failure
If a provider does not complete a generation because of a technical failure, reserved credits are automatically returned. Repeated issues are reviewed individually.
Cancelling
Subscriptions can be cancelled in the Stripe portal. Cancellation stops future charges but does not itself refund a billing period that has already started.
Refund request
Requests are reviewed based on credit use, the issue and applicable consumer rights. Payment details and the seller contact are available on the Stripe confirmation.
Statutory rights
This policy does not limit consumer rights that cannot be excluded by contract. Starting a digital service may affect withdrawal rights under local law.